Refund Policy

*Upon receipt of an order (pre or retail), you have 3 days after USPS/UPS delivery confirmation (not when you decide to open it) to inspect the print and disclose any flaws and they will be dealt with in a polite and professional manner via PM or email to threadedcandycustoms@gmail.com. If the decision is made to return the print, It must be returned to me in the same condition as I shipped it. This includes free of pet hair, odor, etc as well as unwashed. Once I receive the "damaged" item, I will inspect it and issue the refund (full or partial) as decided between buyer and myself. If pet hair is found, it reduces the retail price and that will be discounted as well.
*We do not offer refunds because you received/ordered the fabric and imagined something different. The initial image, strike offs, seamstress photos, etc, are what the fabric will look like, minus very small color differences when printing (5-10% is acceptable range of color difference). Anything that I consider an unacceptable/out of range flaw, you will be contacted and offered varied options (such as a refund on that specific item before shipping, a discounted price or a future discount %).
*Fabrics can also look very different in natural light vs direct sunlight vs artificial light. Make sure you refer to both the strike off flat photos as well as the seamstress photos to see if there are any differences in how the fabric looks. It is your responsibility to check this before purchasing. We do not offer refunds based on your decision to only look at the design and not the strike offs before purchasing. Slight color differences are considered ‘normal’ and can vary by yard to roll and can also vary by fabric bases, as synthetic and natural fibers absorb color differently. This is not a flaw and will not be refunded
Pre-orders and Retail orders
Refunds will not be issued to those who have 1.) buyer's remorse and 2.) those who cancel recent previous transactions in order to purchase again to take advantage of a sale at a later date. Coupons that are used incorrectly will result in having your retail order refunded. Please check your orders upon receipt and report any issues within 3 days. Refunds will not be issued beyond 3 days.
**Retail processing time is 7-14 BUSINESS days.